My Cart:

0 item(s) - $0.00
You have no items in your shopping cart.
Phone: 1300 186 667

Shipping Policy

Hydrosupply.com.au: Delivery Methods

Delivery Times.

The estimated delivery time for online orders may vary from normal delivery time frames, due to the significant increase in customer orders and increased courier traffic.

Hydrosupply.com.au advises that customers plan well ahead on large projects as lead up times may change from 1-10 working days from placement of order.

All regular sized orders time frame are delivered within1-5 working days from the placement of the order.

Should you have any questions in relation to the shipping time frames please do not hesitate to call our customer service team on 1300 186 667.

Shipping Costs

Your shipping cost will vary depending on what you purchase on hydrosupply.com.au and where it needs to be delivered.

info@hydrosupply.com.au will price the delivery based on the size and weight of the item. Please be aware that shipping is calculated off the larger of the package size or weight. Typically the larger the item, the more expensive delivery will be. At the shopping cart page you will be offered an option to choose the Fastest or Cheapest delivery option, or manually quoted over the phone.

PO Boxes and Australian Armed Forces addresses

Unfortunately Hydrosupply.com.au is currently unable to ship to PO Box addresses.

Bulky Items

At purchase, you will be notified of shipping costs for your approval, these are calculated manually and automatically by the site in accordance with our courier companies' freight charges via a courier aggregation application. Bulky items are those with either a high weight or large cubic volume.

Products are allocated as bulky as determined by the shipping methods of our management team and courier companies.

Anything over 10kg in weight or cubic volume will be marked as a bulky item. Bulky items are available for shipping within Australia only. Some islands of Australia and all international destination countries are exempt from bulky items deliveries.

All customers will be notified if we are unable to deliver such items due to delivery restrictions.

Reasons for Order Delays

 Incorrect address has been entered against the order.

 The address had no-one to sign for the parcel, and "Authority to Leave" was not selected against

the order.

 Incorrect Credit Card information was entered against the order. Please double check all details at time of order as you will only be charged once your details have been validated by our payment gateway.

 Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.

 Occasionally if a particular product is in high demand we may need to re-order the product.

If your order will be delayed for any reason Hydrosupply.com.au staff will contact you directly via phone or email to advise you of the delay.

Should the items you ordered be marked “In-Stock” and it fails to reach you within the times quoted above please contact our Customer Service Team on 1300 186 667 or via email:

info@hydrosupply.com.au

Track My Order

All orders are dispatched from info@hydrosupply.com.au via various courier companies. Using our freight aggregation supplier.

Once your order is dispatched you'll receive an email from info@hydrosupply.com.au containing your tracking code. If you do not receive this email and would like to obtain your tracking number please call Hydrosupply.com.au Customer Service Team on 1300 186 667 or email the team at:

info@hydrosupply.com.au

Once you have your courier consignment number, you can track your parcel. Please allow 12 hours (after shipping occurs) for your parcel to register the courier consignment number against your order, before attempting to track your parcel. For all large orders please allow 24 hours before attempting to track your parcel.

International Delivery

Hydrosupply.com.au is currently unable to ship internationally at this time.

[profiler]
Memory usage: real: 33816576, emalloc: 33378144
Code ProfilerTimeCntEmallocRealMem